Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers Professional growth while being resourceful, innovative and flexible.

Jul 2004

 to

Jul 2008

Assistant Manager / Customer Service
Mac's Convenience Store
Whitecourt, Alberta CANADA

1. Responsible for the supervision of a staff within the customer service department.
2. Responsible for the recruitment and training of customer service representatives.
3. Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
4. Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
5. Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
6. Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.

Jan 2003  to
Jan 2004

Lecturer
Govt . College of Commerce - Pakistan
Pakistan

1. Lecturer ( Govt . College of Commerce - Pakistan ) 2003-2004

Jan 2001  to
Jan 2003

Web Developer
Software Technologies & Marketing - Pakistan
Islamabad Pakistan

1. Develop Web applications
   Build Server side and client side software programs.
2. Design Web pages, graphics and images.
3. Database design and development
   
4. Design Database schemas and develop database scripts such as SQL. Transfer one dimensional data (Excel) to multi dimensional data structures (Access, MySQL).
5. Process Automation/Improvement
   
6. Build Software applications for Web Interfaces to automate tasks that are currently being done manually.
7. Customer consulting
   
8. Advise customers on ways to improve their processes with Web enabled software. Provide guidance on their requirements.

1. Customer Service - 4 years
2. Website - 3 years
3. C++ - 2 years
4. Html - 5 years
5. Php - 3 years
6. Microsoft Word - 8 years
7. Visual FoxPro - 1 years
8. MySQL - 1 years
9. Adobe Photoshop - 1 years
10. Visual Basic - 1 years       
11. CSS and XML  - 1 year
    

May 2001

 to
May 2003

Jan 2001

 to
Jan 2002

Post Graduate Diploma in IT
Institute of Advanced Technologies
Islamabad, Pakistan

Jan 1990

 to
May 1995

MASTER WITH HONOURS IN PLANT BREEDING & GENETICS
University Of Agriculture
Faisalabad, (Pakistan)

Dec 1995

 to
Dec 1998

BACHELOR WITH HONOURS IN AGRICULTURE
University Of Agriculture
Faislabad Pakistan

1. Microsoft Office including Ms-Word, Ms-Excel, Ms-Access and PowerPoint.
2.  Visual Basic, C/C++, DBMS (Visual FoxPro), Java programming, Multimedia, Graphic Design and Animation (Adobe Photoshop), ASP, HTML, XML, PHP and MySQL.
3. Operating systems concepts including windows 2000, windows XP Professional.
4. Designing and maintaining websites and Web based programming.
5. Concepts of Server and Clients.